| 000 | 00919aam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20241204213725.0 | ||
| 008 | 241204b2006 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aServices marketing management _bA strategic perspective _cHans Kasper, Piet van Halsdingen, Mark Gabbott |
||
| 260 |
_aChichester _bJohn Wiley & Sons _c2006 |
||
| 690 | _aCustomer service-Marketing management | ||
| 690 | _aService industries-Marketing management | ||
| 920 | _a13750 | ||
| 082 | _a658.8 KAS | ||
| 100 | _aKasper, Hans | ||
| 250 | _a2nd ed. | ||
| 300 | _axvii, : 554p. | ||
| 700 | _aHelsdingen, Piet van Gabbott, Mark | ||
| 945 | _aServices marketing management : A strategic perspective / Hans Kasper, Piet van Halsdingen, Mark Gabbott | ||
| 960 | _aChichester: John Wiley & Sons, 2006. | ||
| 969 | _aBooks | ||
| 909 | _p15759 (Shelf) Accn No.Item StatusAdd IdLocationItem Category15759ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c13765 _d13765 |
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