000 01018aam a2200241 4500
005 20241204213724.0
008 241204b2006 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aService management
_boperations, strategy, information technology
_cJames A Fitzsimmons, Mona J. Fitzsimmons
260 _aNew Delhi
_bTata Mcgraw-Hill publishing company ltd
_c2006
690 _aService industries-management
920 _a13692
082 _a658 FIT 
100 _aFitzsimmons, James A
250 _a5th ed.  
300 _axiv,605p 
400 _v The Mcgraw-Hill/Irwin series 
500 _aIncludes bibliographical references and index 
700 _aFitzsimmons, Mona J 
945 _aService management : operations, strategy, information technology / James A Fitzsimmons, Mona J. Fitzsimmons 
960 _aNew Delhi: Tata Mcgraw-Hill publishing company ltd, 2006. 
969 _aBooks 
909 _p15672 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category15672ShelfC RESTRICTED_DOC    N'
999 _c13706
_d13706