| 000 | 00836aam a2200229 4500 | ||
|---|---|---|---|
| 005 | 20241204213720.0 | ||
| 008 | 241204b2005 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aCustomer service _bbuilding successful skills for the twenty-First century |
||
| 260 |
_aBoston _bMcGraw Hill/Irwin _c2005 |
||
| 690 | _aCustomer services | ||
| 920 | _a13447 | ||
| 040 | _aIMI, New Delhi | ||
| 082 | _a658.812 LUC | ||
| 100 | _aLucas, Robert W | ||
| 250 | _a3rd ed. | ||
| 300 | _axvi, 416p | ||
| 500 | _aInlcudes bibliographical references and index | ||
| 945 | _aCustomer service : building successful skills for the twenty-First century | ||
| 960 | _aBoston: McGraw Hill/Irwin, 2005. | ||
| 969 | _aBooks | ||
| 909 | _p15490 (Shelf) Accn No.Item StatusAdd IdLocationItem Category15490ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c13461 _d13461 |
||