| 000 | 00859aam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20241204213640.0 | ||
| 008 | 241204b2003 xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIMI, New Delhi | ||
| 245 |
_aHandbook for measuring customer satisfaction and loyalty _cNigel Hill & Jim Alexander |
||
| 260 |
_aNew Delhi _bInfinity books _c2003 |
||
| 690 | _aMeasuring loyalty | ||
| 690 | _aLoyalty | ||
| 690 | _aCustomer satisfaction | ||
| 920 | _a10995 | ||
| 082 | _a658.812 HIL | ||
| 100 | _aHill, Nigel | ||
| 300 | _axiv,290p | ||
| 500 | _aIncludes bibliographical rerferences and index | ||
| 700 | _aAlexander, Jim | ||
| 945 | _aHandbook for measuring customer satisfaction and loyalty / Nigel Hill & Jim Alexander | ||
| 960 | _aNew Delhi: Infinity books, 2003. | ||
| 969 | _aBooks | ||
| 909 | _p13087 (Shelf) Accn No.Item StatusAdd IdLocationItem Category13087ShelfC RESTRICTED_DOC N' | ||
| 999 |
_c11006 _d11006 |
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