000 00715aam a2200193 4500
005 20241204213627.0
008 241204b2002 xxu||||| |||| 00| 0 eng d
040 _aIMI, New Delhi
245 _aA practical guide to CRM
_bbuilding more profitable customer relationships
260 _aNewyork
_bCMP Books
_c2002
690 _aCRM (Customer relationship management)
920 _a10215
082 _a658.812 REY 
100 _aReynolds, Janice
300 _a285p 
945 _aA practical guide to CRM : building more profitable customer relationships 
960 _aNewyork: CMP Books, 2002. 
969 _aBooks 
909 _p12341 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category12341ShelfC RESTRICTED_DOC    N'
999 _c10225
_d10225