Yeh, Raymond <br/><br/>
Zero time  providing instant customer value-everytime, all the time 
Raymond Yeh, Keri Pearlson, George Kozmetsky 
 - New York  John Wiley & Sons  2000 
 - xiv, : 270p.  
<br/><br/><label>Dewey Class. No.: </label>658.812 YEH