Kasper, Hans <br/><br/>
Services marketing management  an internatioal perspective 
Hans kasper, Piet Van Helsdingen, Wouter de Vries 
 - Chichester  John Wiley & Sons  1999 
 - xviii, : 750p.  
<br/><br/><label>Dewey Class. No.: </label>658.8 KAS