Rampal, M.K <br/><br/>
Service marketing  concepts applications and cases 
M.K.Rampal ,S.L.Gupta 
 - New Delhi  Golgotia publishing company  2000 
 - xxi, : 615p.  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.8 RAM