Davis, Frank W <br/><br/>
Applying TQM to customer responsive management 
by Frank W Davis and Karl B. Manrodt 
 - New Delhi  Infinity books  2000 
 - xvii,416p  
<br/><br/> Incldes bibliographical reference and index  
<br/><br/><label>Dewey Class. No.: </label>658.812 DAV