TY  - BOOK
AU  - Stoker, Dow
TI  - Customer service
U1  - 658.812 STO  
PY  - 1995///
CY  - London
PB  - Pitman publishing
N1  - contents:U1 Maintain reliable customer service-U2 communicate with customers-U3 develop positive working relationship with customers-U4 solve problems on behalf of customers-U5 initiate and evaluate change to improve service to customeers 
ER  -