Stoker, Dow <br/><br/>
Customer service 

 - London  Pitman publishing  1995 
 - 5U[xiii,155 : xiii,128 : xiii,152 : xiii,98 : xiii,121p]  
<br/><br/> contents:U1 Maintain reliable customer service-U2 communicate with customers-U3 develop positive working relationship with customers-U4 solve problems on behalf of customers-U5 initiate and evaluate change to improve service to customeers  
<br/><br/><label>Dewey Class. No.: </label>658.812 STO