Cusack, Michael <br/><br/>
Online customer care  applying today's technology to achieve world-class customer interaction 

 - Milwankee  ASQ Quality Press  1998 
 - xiv, : 265p.  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658.8'12 CUS