TY  - BOOK
AU  - Gitomer, Jeffrey H.
TI  - Customer satisfaction is worthless, customer loyalty is priceless: how to make customers love you, keep them coming back, and tell everyone they know
U1  - 658.8'12 GIT  
PY  - 1998///
CY  - Austin
PB  - Bard Press
N1  - Includes index 
ER  -