Gitomer, Jeffrey H. <br/><br/>
Customer satisfaction is worthless, customer loyalty is priceless  how to make customers love you, keep them coming back, and tell everyone they know 

 - Austin  Bard Press  1998 
 - 288p.  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.8'12 GIT