TY  - BOOK
AU  - Peppard, Joe
AU  - Rowland, Philip 
TI  - The essence of business process re-engineering
U1  - 658.406 PEP  
PY  - 1995///
CY  - Prentice Hall, 1995.
PB  - 
N1  - Includes bibliographical references and index 
ER  -