Peppard, Joe <br/><br/>
The essence of business process re-engineering 
Joe Peppard and Philip Rowland 
 - Prentice Hall, 1995.    1995 
 - x, : 256p.  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658.406 PEP