Oakland, John S. <br/><br/>
Cases in total quality management 
John S. Oakland, Leslie J. Porter 
 - Oxford  Butter-Worth-Heinmann Ltd  1994 
 - xxii, : 271p. : 24cm.  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.562 OAK