Rosenbluth, Hal <br/><br/>
The customer comes second  and other secrets of exceptional service 
Hall Rosenbluth and Diane McFerrin Peters 
 - New York  William Morrow and Co Inc  1992 
 - 240p. : 22cm.  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>338.4'791 ROS