00874nam a2200217 4500 20251220154241.0 251220b |||||||| |||| 00| 0 eng d 9780071749589 658.872 Michelli, Joseph A. The Zappos experience: 5 principles to inspire, engage, and wow USA: McGraw-Hill; c2012. xiii, 308p. Budhiraja Collection ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Customer services Mail-order business Electronic commerce Retail trade ddc 0 C 30652 30652 0 0 ddc 0 0 IMI IMI 2025-12-18 0 658.872 MIC G7694 2025-12-20 15:43:40 2025-12-20 C