00819nam a2200193   450000500170000000800410001702000180005808200120007610000240008824500690011226000310018130000160021250000250022852002850025365000220053865000240056065000240058465000170060820251220154241.0251220b        |||||||| |||| 00| 0 eng d  a9780071749589  a658.872  aMichelli, Joseph A.  aThe Zappos experience:b5 principles to inspire, engage, and wow  aUSA:bMcGraw-Hill;cc2012.  axiii, 308p.  aBudhiraja Collection  aZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.  aCustomer services  aMail-order business  aElectronic commerce  aRetail trade