01006nam a2200217 4500 20251219105740.0 251219b |||||||| |||| 00| 0 eng d 9781591844679 174.4 Peppers, Don Extreme trust: honesty as a competitive advantage USA: Penguin; c2012. viii, 326p. Budhiraja Collection In the age of the Web, smartphones and social networks, every action an organization takes can be exposed and critiqued in real time.. Nothing is local or secret anymore. The bar for trustworthiness is higher than ever. If you treat one customer unfairly, produce one shoddy product or try to gouge one price, the whole world will find out in hours, if not minutes and will show little mercy as customer expectations continue to rise. Business Ethics Customer Relations Management Trust Rogers, Martha Author ddc 0 C 30637 30637 0 0 ddc 0 0 IMI IMI 2025-12-17 0 174.4 PEP G7686 2025-12-19 10:58:25 2025-12-19 C