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  <titleInfo>
    <title>The AI revolution in customer service and support</title>
    <subTitle>: a practical guide to impactful deployment of AI to best serve your customers</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Smith, Ross</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Cubino, Mayte</namePart>
    <role>
      <roleTerm type="text">Author</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Mckeon, Emily</namePart>
    <role>
      <roleTerm type="text">Author</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">New Jersey</placeTerm>
    </place>
    <publisher>Pearson Education, Inc.</publisher>
    <dateIssued>2025</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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    <extent>xix, 526p.</extent>
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  <abstract>AI is having a profound impact on nearly every sector of the workforce. Huge professional and financial opportunities await in the key domains of computer networking,
cybersecurity, IoT, and cloud computing. The AI Revolution in Networking, Cybersecurity, and Emerging Technologies will give you the edge you need to harness AI for your benefit.
Learn how AI can efficiently identify shadow data, fortify security measures, generate predictive analytics in real time, and so much more. In this comprehensive guide, Cisco
professionals Omar Santos, Samer Salam, and Hazim Dahir engage you in both AI application and theory through practical case studies and predictions of future trends, which
makes this book not just a valuable guide for today, but an indispensable resource for tomorrow. </abstract>
  <note>Includes bibliographical references and index.</note>
  <subject>
    <topic> Artificial intelligence</topic>
  </subject>
  <subject>
    <topic>Internet of things</topic>
  </subject>
  <subject>
    <topic>AI Revolution</topic>
  </subject>
  <subject>
    <topic>AI-Customer service support</topic>
  </subject>
  <subject>
    <topic>AI revolution-customer support operation</topic>
  </subject>
  <classification authority="ddc">650.028563 SMI SMI</classification>
  <identifier type="isbn">9780138286507</identifier>
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