01649nam a2200253 4500 20250728232511.0 250728b |||||||| |||| 00| 0 eng d 9780138286507 650.028563 SMI SMI Smith, Ross The AI revolution in customer service and support : a practical guide to impactful deployment of AI to best serve your customers New Jersey: Pearson Education, Inc., 2025. xix, 526p. Includes bibliographical references and index. AI is having a profound impact on nearly every sector of the workforce. Huge professional and financial opportunities await in the key domains of computer networking, cybersecurity, IoT, and cloud computing. The AI Revolution in Networking, Cybersecurity, and Emerging Technologies will give you the edge you need to harness AI for your benefit. Learn how AI can efficiently identify shadow data, fortify security measures, generate predictive analytics in real time, and so much more. In this comprehensive guide, Cisco professionals Omar Santos, Samer Salam, and Hazim Dahir engage you in both AI application and theory through practical case studies and predictions of future trends, which makes this book not just a valuable guide for today, but an indispensable resource for tomorrow. Artificial intelligence Internet of things AI Revolution AI-Customer service support AI revolution-customer support operation Cubino, Mayte Author Mckeon, Emily Author ddc 0 C 30547 30547 0 0 ddc 0 0 IMI IMI GEN 2025-06-23 0 650.028563 SMI 22132 2025-07-28 23:26:08 2025-07-28 C