TY  - BOOK
AU  - Silverman, Lori L.
AU  - Propst, Annabeth L. 
TI  - Critical shift: the future of quality in organizational performance
SN  - 9780873894456 
U1  - 658.562 SIL  
PY  - 1999///
CY  - Milwaukee
PB  - ASQ Quality Press
KW  - Quality of products-Management.; Quality assurance-Management.; Organizational effectiveness. 
N1  - Includes bibliographical references and index. 
ER  -