Silverman, Lori L. <br/><br/>
Critical shift  the future of quality in organizational performance 
Lori L. Silverman with Annabeth L. Propst 
 - Milwaukee  ASQ Quality Press  1999 
 - xxvi, 294p.  
<br/><br/> Includes bibliographical references and index.  
<br/><br/><label>ISBN: </label>9780873894456  
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Quality of products-Management.; Quality assurance-Management.; Organizational effectiveness. 
<br/><br/><label>Dewey Class. No.: </label>658.562 SIL