TY - BOOK ED - JUSE Problem solving Research Group  TI - TQC solutions: The 14-Step process SN - 9780915299799  U1 - 658.562 TQC PY - 1991/// CY - CAMBRIDGE, NEW YORK PB - Productivity Press KW - Quality control; Production management  N1 - Vol.1 The Problem-solving Process Vol.2 Applications Includes bibliographical references and index  ER -