TY  - BOOK
AU  - Sagadevan, A 
TI  - Customer relationship management: a step-by-step approach
U1  - 658.12 CUS 
PY  - 2002///
CY  - New Delhi
PB  - Vikas Publishing House Pvt Ltd
KW  - Customer relations - management 
N1  - Includes index 
ER  -