Customer relationship management  a step-by-step approach 
by H Peeru Mohamed and A Sagadevan 
 - New Delhi  Vikas Publishing House Pvt Ltd  2002 
 - xiii, 224p  
<br/><br/> Includes index  
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Customer relations - management 
<br/><br/><label>Dewey Class. No.: </label>658.12 CUS