TY  - BOOK
AU  - Gallo, Carmine
TI  - The apple experience: the secrets of delivering insanely great customer service
SN  - 9780071793209 
U1  - 658.812 GAL  
PY  - 2012///
CY  - New Delhi
PB  - McGraw Hill Companies
N1  - Includes index 
ER  -