Gallo, Carmine <br/><br/>
The apple experience  the secrets of delivering insanely great customer service 

 - New Delhi  McGraw Hill Companies  2012 
 - xviii, 234 p.  
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>9780071793209  
<br/><br/><label>Dewey Class. No.: </label>658.812 GAL