Newman, Martin <br/><br/>
100 practical ways to improve customer experience  achieve end-to-end customer engagement in a multi-channel world 
Martin Newman and Malcolm McDonald. 
 - London  Kogan Page  2018 
 - xvii, 281p  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>ISBN: </label>9780749482671  
<br/><br/><label>Dewey Class. No.: </label>658.812 NEW