TY  - BOOK
AU  - Hague, Nick
AU  - Hague, Paul 
TI  - B2B customer experience: A practical guide to delivering exceptional CX
SN  - 9780749481858 
U1  - 658.812 HAG  
PY  - 2018///
CY  - London
PB  - Kogan Page
KW  - Customer relations; Customer loyalty 
N1  - Includes references and index 
ER  -