TY  - BOOK
AU  - Linton, Ian
TI  - 25 Tips for excellent customer service: an action plan for service success
SN  - 9780273609742 
U1  - 658.812 LIN  
PY  - 1995///
CY  - London
PB  - Pitman Publishing
N1  - Includes index. 
ER  -