Business process re-engineering  myth & reality 
Edited by Colin Coulson-Thomas 
 - London  Kogan page Limited  1996 
 - 254p.  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>ISBN: </label>9780749421090  
<br/><br/><label>Dewey Class. No.: </label>658.562 BUS