TY  - BOOK
AU  - Summers, Donna C.S
TI  - Quality management:  creating and sustaining organizational effectiveness
SN  - 9788120339996 
U1  - 658.4013 SUM  
PY  - 2009///
CY  - New Delhi
PB  - PHI learning
N1  - Includes bibliographical references and index 
ER  -