Manning, Harley <br/><br/>
Out side in  the power of putting customers at the center at your business 
by Harley Manning and Kerry Bodine 
 - Boston  Houghton Mifflin Harcourt  2012 
 - x, : 260p.  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.812 MAN