TY  - BOOK
AU  - Grover, Varun
AU  - Kettinger, William J. 
TI  - Business process change: reengineering concepts, methods, and technologies
U1  - 658.4'06 GRO  
PY  - 1995///
CY  - Harrisbury
PB  - Idea Groups Publishing
N1  - Includes bibliographical references and index 
ER  -