Grover, Varun <br/><br/>
Business process change  reengineering concepts, methods, and technologies 
Varun Grover, William J. Kettinger 
 - Harrisbury  Idea Groups Publishing  1995 
 - xii, : 687p. : 24cm.  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658.4'06 GRO