Reichheld, Fred <br/><br/>
The ultimate question 2.0  how net promoter companies thrive in a customer-Driven world 
Fred Reichheld with Rob Markey 
 - Boston  Harvard Business Review Press  2011 
 - xi, : 290p  
<br/><br/> includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658.872 REI