Russell, Roberta S <br/><br/>
Operations management  quality and competitiveness in a global environment 
Roberta S. Russell and Bernard W. Taylor 
 - 5th ed.   
 - New Delhi  Wiley India (p) ltd  2006 
 - xxii, : 808p  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.5 RUS