Jauhari, Vinnie <br/><br/>
Services  marketing, operations and management 
Vinnie Jauhari, Kirti Dutta 
 - Oxford  Oxford Univeristy press  2009 
 - xv, : 584p  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.8 JAU