TY  - BOOK
AU  - Frci, Frances
AU  - Morriss, Anne 
TI  - Uncommon service: how to win by putting customers at the core of your business
SN  - 9781422133316 
U1  - 658.812 FRC  
PY  - 2012///
CY  - Boston
PB  - Harvard Business Review Press
N1  - Includes index 
ER  -