Makkar, Urvashi <br/><br/>
Customer relationship management 
Urvashi Makkar & Harindar Kumar Makkar 
 - New Delhi  Tata McGraw Hill  2012 
 - xi, : 274p  
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>9780071333313  
<br/><br/><label>Dewey Class. No.: </label>658.812 MAK