TY  - BOOK
AU  - Sarkar, Debashis
TI  - Lean for service organizations and offices: a holistic approach for achieving operational excellence and improvements
U1  - 658 SAR  
PY  - 2008///
CY  - Delhi
PB  - ASQ quality press and Dorling Kindersley publishing Inc
N1  - Includes bibliographical references and index 
ER  -