Sarkar, Debashis <br/><br/>
Lean for service organizations and offices  a holistic approach for achieving operational excellence and improvements 

 - Delhi  ASQ quality press and Dorling Kindersley publishing Inc  2008 
 - xvi,231p  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658 SAR