Gronroos, Christian <br/><br/>
Service management and marketing  customer management in services competition 

 - 3rd ed.   
 - New delhi  Wiely India (p) ltd  2007 
 - x,483p  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658.8 GRO