Sengupta, Singdha <br/><br/>
Business world BPO industry report  world's bak office comes of age 
Snigdha Sengupta and Shelley Singh with Nelson Vinod Moses 
 - New Delhi  ABP pvt ltd -  1906 
 - 190p  
<br/><br/><label>Dewey Class. No.: </label>658.4058 SEN