TY  - BOOK
AU  - Denove, Chris
AU  - Power, James D 
TI  - Satisfaction: how every great company listens to the voice of the customer
SN  - 9780143062318 
U1  - 658.8343 DEN  
PY  - 2006///
CY  - New Delhi
PB  - Portfolio (Penguin Books)
N1  - Includes index 
ER  -