Denove, Chris <br/><br/>
Satisfaction  how every great company listens to the voice of the customer 
Chris Denove and James D Power 
 - New Delhi  Portfolio (Penguin Books)  2006 
 - xxi, 266 p.  
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>9780143062318  
<br/><br/><label>Dewey Class. No.: </label>658.8343 DEN