Kasper, Hans <br/><br/>
Services marketing management  A strategic perspective 
Hans Kasper, Piet van Halsdingen, Mark Gabbott 
 - 2nd ed.   
 - Chichester  John Wiley & Sons  2006 
 - xvii, : 554p.  
<br/><br/><label>Dewey Class. No.: </label>658.8 KAS